Introducing Sirvoy Guest Relations Tools: Join Open Beta

Guests may not remember every detail of their stay, but they will always remember how you made them feel. Whether it’s greeting them by name, setting up their favorite room upon arrival, or remembering their allergy-friendly breakfast—those personal touches make a big impact.

But keeping track of those details isn’t easy, especially when you’re juggling a million (or ten million) other tasks. That’s why we developed a new one guest relations tools to help you identify returning guests, track their history and preferences, and make it easier to build loyalty.

Because these tools have a direct impact on your guests, we built them with care—and we wanted to your input.

Starting February 27th, all Sirvoy accounts can join our open beta. Your input will help shape these tools, ensuring they are built correctly yours needs in mind.

What Tools Are in the Beta Version?

These tools are not a complete Customer Relationship Manager (CRM). Not yetbut they address many of the same challenges—making your job as a host easier.

Here are the main tools available today, with more tools coming soon.

1. Guest Profile & Database

Returning guests will feel appreciated when you remember them. But when you’re handling so many bookings, remembering who’s who isn’t easy. Now, Sirvoy does it for you.

Permanent guest profile automatically created and updated with each order. Even though it’s been years since their last visit, their info and history is still at your fingertips.

For Beginner accountThese profiles work in the background, connecting guests to their bookings automatically. Professional account can access and edit profiles directly from the new Guest Page.

How it works:

• Automatic Profile Creation: A guest profile is created automatically when a booking is made. If a matching profile already exists, Sirvoy connects it to the reservation.
• Smart Identification: Guests are matched based on email or phone number, not name—because there are so many John Smiths out there.
• Guest Page: Profiles are stored in a new searchable database Guest Pagewhere Pro users can view and edit guest details. All accounts can still edit guest details directly in the booking, as usual.
• Existing Guests: The profile has been created automatically from your last profile 7 years bookings, so your returning guests are already in the system.

Why this matters:

• No more guesswork – Returning guests are instantly recognized.
• Nothing is lost – Guest preferences and important details such as allergies can be saved in their profile and always available between stays.

2. Guest Status

Every guest is different, and Guest Status helps you see important details instantly. This simple icon lets you quickly identify whether a guest is visiting for the first time, is a repeat visitor, or someone you’ve chosen to block.

Guest status appears throughout Sirvoy, incl Guest page, guest profile, booking page and Booking Quick View on the calendar.

How it works:

The beta starts with three guest statuses—two assigned automatically, and one you assign yourself.

• New – Automatically assigned to first time guests.
• Return – Automatically assigned to repeat visitors.
• Blocked – Assigned by you when blocking troublesome guests.

Why this matters:

• Instant insight – Recognize returning guests or find first-time visitors instantly, without searching through bookings.
• Better guest management – Easily recognize loyal customers and flag problem guests before they arrive.

3. Block Troublesome Guests

Every host occasionally encounters difficult guests—whether they cause disruptions or leave bills unpaid. With the new one Block With this feature, you can easily prevent these guests from making future bookings on your website or from being manually booked by your staff.

However, Blocked guests can still order through connected channels like Booking.com or Airbnb, but Sirvoy will notify you immediately whenever it happens.

How it works:

• Manual Blocking: Mark any guest profile as Blocked by editing their profile.
• New Booking & Booking Engine: Blocked guests won’t be able to make bookings in your booking engine, and your team won’t be able to make bookings for those guests either—without first unblocking them.
• Channel Ordering Alert: If a blocked guest books through a connected channel, you’ll be notified immediately. Sirvoy highlights that warning to you Dashboard and wherever the guest or booking appears.

Why this matters:

• Protect your property – Stop recurring problems resulting from unpaid bills or disruptive behavior.
• Stay informed – Quickly handle bookings from blocked guests coming through other channels.

What’s Next For Guest Relations Tools?

We are just getting started. More guest relations tools are on the way, and we’ll release more details as they are added to beta. Here’s a glimpse of what’s coming soon:

• Easier Repeat Orders – Making new bookings for returning guests will soon become easier and more intuitive.
• Custom Tags – Use together New And Return status to track VIPs, event guests, or anything else that’s important to you.
• And much more – We have more tools coming soon—stay tuned!

Ready to Join Beta?

The beta version for this guest relations tool is live now. Any user who has access to bookings can register from Sirvoy Dashboardand your entire team will have access.

We are looking forward to your feedback! Just click Provide Beta Feedback inside Sirvoy to share your thoughts and help shape these tools. Let’s build something great together!